Shipping Policy
Last Updated: 07/09/2026
Thank you for shopping with Speevo Cycle. We are committed to providing a reliable and efficient delivery experience for cyclists, sports enthusiasts, and outdoor customers throughout Malaysia.
Please read this Shipping Policy carefully for information about order processing, shipping charges, delivery times, bicycle deliveries, and other important shipping conditions.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
During promotional campaigns, festive seasons, public holidays, or periods of high order volume, processing times may be longer than usual.
Some products may require additional processing time due to stock availability, special ordering, product preparation, or inspection requirements.
2. Shipping Coverage
Speevo Cycle currently ships to addresses within Malaysia, including:
* West Malaysia (Peninsular Malaysia)
* East Malaysia (Sabah and Sarawak)
Shipping availability may vary depending on the delivery location, courier service coverage, product dimensions, weight, and product category.
Certain oversized or bulky products may have limited delivery options to selected locations.
3. Shipping Charges
Shipping charges are calculated based on factors including:
* Delivery destination
* Product weight and dimensions
* Number of items ordered
* Product category
* Courier service availability
The applicable shipping fee will be displayed during checkout before payment is completed.
Shipping rates for East Malaysia may differ from those for West Malaysia due to additional transportation and handling requirements.
Speevo Cycle may occasionally offer free shipping promotions. Such promotions may be subject to minimum purchase requirements, selected products, specific locations, or other promotional terms and conditions.
4. Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is generally:
| Delivery Area | Estimated Delivery Time |
| West Malaysia | 1–5 business days |
| Sabah | 3–10 business days |
| Sarawak | 3–10 business days |
Please note that delivery times are estimates only and are not guaranteed.
Delivery may be affected by courier delays, adverse weather conditions, public holidays, festive seasons, remote locations, operational disruptions, or other circumstances beyond Speevo Cycle's control.
5. Bicycle and Oversized Item Shipping
Certain products require special shipping arrangements due to their size and weight.
These products may include:
* Complete bicycles
* Bicycle frames
* Wheelsets
* Indoor trainers
* Large bicycle accessories
* Other oversized or bulky items
Additional shipping charges may apply, especially for deliveries to East Malaysia, remote areas, or locations with limited courier coverage.
If additional shipping charges are required, Speevo Cycle may contact you before dispatching the order.
6. Bicycle Packaging and Assembly
For safe transportation, bicycles may be partially disassembled and securely packed before shipping.
Depending on the bicycle model and shipping method, customers may be required to perform basic assembly or adjustments after receiving the bicycle. This may include:
* Installing the front wheel
* Installing pedals
* Aligning or adjusting the handlebars
* Adjusting the saddle position
* Performing basic brake and gear checks
Customers are responsible for ensuring that the bicycle is properly assembled and safe to ride before use.
If you are unsure about the assembly process, we strongly recommend having the bicycle assembled and inspected by a qualified bicycle mechanic.
7. Pre-Delivery Bicycle Inspection
Where applicable, bicycles may undergo a basic inspection before being packed and dispatched.
However, components may shift during transportation. Customers should inspect the bicycle and ensure that all components, bolts, brakes, gears, wheels, and other safety-related parts are properly checked and adjusted before riding.
Speevo Cycle is not responsible for issues resulting from incorrect assembly, improper adjustment, or modifications performed after delivery.
8. Order Tracking
Once your order has been shipped, a tracking number may be provided through email, SMS, WhatsApp, or other contact details provided during checkout.
Tracking information may take some time to become active after the parcel has been collected or scanned by the courier.
Customers are responsible for monitoring the delivery status of their orders.
9. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that the following details are correct:
* Recipient's full name
* Complete delivery address
* Postcode
* State
* Contact number
Speevo Cycle is not responsible for delivery delays, failed deliveries, lost parcels, or additional charges resulting from incorrect or incomplete information provided by the customer.
10. Failed Delivery and Returned Parcels
If a delivery cannot be completed due to an incorrect address, unsuccessful delivery attempts, refusal to accept the parcel, failure to collect the parcel, or other customer-related reasons, the parcel may be returned to Speevo Cycle.
Any additional shipping or handling charges for re-delivery may be borne by the customer.
11. Damaged Parcels or Products
Please inspect your parcel upon delivery.
If the outer packaging appears visibly damaged, we recommend taking clear photographs before opening the parcel.
If you receive a damaged or incorrect item, please contact Speevo Cycle as soon as possible and provide relevant photographs or videos to assist with the investigation.
Please retain the original packaging, product, accessories, and any included materials until the issue has been reviewed and resolved.
Damage caused by improper assembly, installation, misuse, accidents, normal wear and tear, or modifications may not be covered under our return, refund, or warranty policies.
12. Delivery Delays
While we work closely with our delivery partners to ensure timely delivery, Speevo Cycle cannot guarantee exact delivery dates or times.
Once an order has been handed over to the courier, delivery schedules are subject to the courier's operations.
Speevo Cycle will make reasonable efforts to assist customers with delivery-related enquiries or issues.
13. Changes or Cancellations
If you need to change your delivery address or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has been processed, packed, or shipped, changes or cancellations may not be possible.
Additional charges may apply if changes are requested after the order has been dispatched.