Return & Refund Policy

At Speevo Cycle, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept return requests within 7 days from the date you receive your order, subject to the following conditions:

* The item must be unused, unworn, uninstalled, and in its original condition.
* The item must be returned with its original packaging, tags, labels, manuals, accessories, and any free gifts, where applicable.
* The product must not show signs of damage caused by improper use, installation, accidents, or normal wear and tear.
* Proof of purchase or a valid order number is required for all return requests.

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are defective, damaged, or incorrectly supplied:

* Used, installed, or damaged products.
* Wear-and-tear items, including tyres, inner tubes, brake pads, chains, bearings, and similar consumable components, after use or installation.
* Products damaged due to incorrect installation, misuse, accidents, neglect, or improper maintenance.
* Clearance, sale, promotional, or specially marked non-returnable items.
* Special-order, customised, or personalised products.
* Products with missing original packaging, accessories, tags, manuals, or free gifts.
* Gift cards and digital products, where applicable.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:

* Your order number.
* A clear description of the issue.
* Photos or videos showing the product and the problem.
* Photos of the packaging, if the item was damaged during delivery.

We will review the case and, where applicable, arrange for a replacement, repair, store credit, or refund.

4. How to Request a Return

To request a return, please contact our customer service team before sending the item back.

Please provide your:

* Order number.
* Name and contact details.
* Reason for the return.
* Photos or videos, if the product is damaged or defective.

Once your return request has been approved, we will provide further instructions for returning the item.

Please do not send products back without prior approval, as unauthorised returns may not be accepted.

5. Return Shipping Costs

If the return is due to:

* An incorrect item sent by us;
* A verified defective product; or
* Damage caused before or during delivery,

we will review the case and provide an appropriate solution, which may include reimbursement of reasonable return shipping costs.

For returns due to a change of mind, incorrect selection, incorrect size, or other reasons not caused by us, the customer is generally responsible for the return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost during transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, the refund will be processed to the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Please note that original delivery charges, shipping fees, installation fees, and other service charges may be non-refundable unless the return is due to our error or a verified product defect.

7. Exchanges

Exchanges are subject to product availability.

If you would like to exchange an item for a different size, model, colour, or product, please contact us before returning the item. Additional charges or price differences may apply.

8. Warranty Claims

Warranty coverage is separate from our return and refund policy.

Products covered by a manufacturer or seller warranty may be subject to the warranty terms and conditions provided by the respective brand or manufacturer.

Please note that normal wear and tear, consumable parts, misuse, improper installation, accidents, and damage caused by improper maintenance are generally not covered under warranty.

For warranty assistance, please contact us with your order details and information about the issue.

9. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, shipped, or handed over to the courier may no longer be eligible for cancellation.

If a cancellation is approved before the order is shipped, any applicable refund will be processed according to the original payment method.

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, exchange, or warranty claim, please contact us through our Contact Us page.

We will do our best to assist you and provide a fair and reasonable solution.

Last updated: 05/09/2026